Service Engineer - SINGAPORE
Service Engineer - SINGAPORE
Experience: 0- 8 | Opening: 22
Education:Basic - Any Qualification For Service
Nationality: Any Nationality
Industry Type: Advertising / PR / Event Management
Salary: 1800 SGD - 2800 SGD
Other Benefits:As per SINGAPORE labor Law
Functional Area: Engineering
A service mindset is an outlook that focuses on creating customer trust, value and loyalty and hence we are looking for somebody with a proven track record of being a go-getter and a strong leader along with a customer-focused attitude.
Responsibilities of Service Engineer
• Accountable for customer satisfaction through quality of service and precise communication including equipment safety and performance
• Accountable for resolving customer service quality complaints and invoicing complaints related to maintenance operations
• Responsible for the delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations
• Accountable for the control of the field operations costs, callouts and service repairs sales.
• Accountable for managing the third-party inspections visits and follow-up actions
• Validates the service contract technical terms with sales
• Accountable for the planned maintenance scheduling, optimized routing and performing site audits
• Responsible for investigating accidents and following company policy on evidence custody and internal reporting
• Accountable for the performance of assigned technicians and being accountable for their motivation and competence development
• Bachelor s Degree in Engineering or equivalent
• Minimum 5 years Elevator and Escalator experience with a proven track record in a similar role
• Excellent understanding about the Service/ Maintenance business
• Highly motivated, goal oriented, diligent, organized self-starter with an orientation towards a high level of customer service
• Strong leadership abilities, operation analysis skills and ability to plan for improvement
• Fluent in English communication skills